This policy was last revised on April 5, 2013
1. If you have any questions or concerns about this Policy, please contact us at:
Attn.: Legal Department
411 Madrid Ave.
Torrance, CA 90501
2. What does this Policy apply to?
This Policy sets out the basis on which any personal data we collect from you or that you provide to us, will be processed and stored by us.
In addition, this Policy applies to all Web Sites owned and operated by us and our subsidiaries that post a direct link to this Policy (collectively the “Web Sites” or Sites”).
3. What information do we collect?
We collect personal data to enable you to order products or services, make requests, register for programs and enhance your experience on our Sites.
We may collect personal data such as your name, email address, contact and billing information, transaction and credit card information.
During in-person and/or on-line communications with us, we may ask you to provide information regarding your interests, demographics, experience with our products and contact preferences. In order to best serve you, we may correlate the information you provide to us through different communications and contact channels, such as data collected on-line may be combined with information provided off-line.
We are committed to keeping your personal data only as long as required to respond to your requests, provide you with the products and/or services you are interested in, or for the period necessary to fulfill our own legal obligations.
Like many other sites on the Internet, we may use standard web technologies that automatically gather certain statistics and technical information about traffic to our Sites. For example, we may use a “cookie,” which is a small text file stored on your computer, to help us know whether you have visited our site before and some of the actions you took. Through the use of log files or web logs, we may also record certain information about your visit to our Sites, including the type of web browser application you used, your computer’s Internet Protocol (IP) address (assigned by your Internet Service Provider), the date and time of your visit, and which pages you visited. This information allows us to assess overall Site activity, track interest in particular portions and features of our Sites, and troubleshoot technical problems. By default, the information collected does not automatically identify you personally or tell us who you are.
Through the settings of your web browser application, you can always disable or delete cookies, or set your browser to alert you when cookies are being sent to your computer. To do this, refer to your web browser’s documentation. Please note that if you choose to disable cookies, certain features on our Sites may not be available or may fail to work properly.
No personal information (such as name, email address, or phone number) or demographic information is required to use our Web Sites. However, you may choose to enter such information in order to fully utilize the features of our Sites.
Registration is required to use many of our Sites’ features. Other than your basic contact information, you can provide as much or as little information as you like. We will use the information you provide to tailor certain features of the Web Site to your needs. If you provide us with information about your instrumentation, processes, applications, business, or chromatography consumables, we might also use this to present you with more relevant and targeted marketing or recommendations.
5. Do we collect personal information from children under 13?
We recognize the importance of protecting children online and, to this end, is committed to complying with the Children’s Online Privacy Protection Act. Children under the age of 13 are not permitted to submit personal information. In any event, we encourage parents to be actively involved in their children’s online activities and to exercise caution when their children are asked to provide personal information online.
6. What is the name of the entity or entities collecting information through this Site?
Any information submitted to us via email or gathered automatically as outlined above is collected by Phenomenex, Inc. or a web agency or other vendor acting on our behalf and is used in accordance with the practices set forth in this Policy. We can be reached using the contact information provided above.
7. Do we share information with outside companies?
Some data is shared with our offices, including our subsidiary offices, as well as distributors of our products who are acting on our behalf. We may also use your data, or permit selected third parties to use your data, to provide you with information about products and services which may be of interest to you and we or they may contact you about these by post or telephone. In all cases, these offices and business partners are required to keep this data confidential and may not use it for any other purpose than to provide service to our customers.
We may share with other companies aggregate traffic data about our Sites, such as how many users visited our Sites in a specific month. This data, if shared, would only be disclosed in an anonymous aggregate form and shared with reputable business partners, either for geographical or audience composition analysis or for market research purposes.
We may also disclose information in the event of a merger, acquisition, re-organization, bankruptcy, or other similar event, or in the good faith belief that we are required to do so by law or to protect the safety or rights (including intellectual property rights) of Phenomenex, our business partners, consumers, or the general public.
8. Can you choose how your information is used, or access the information stored about you?
Please send an email to email@example.com with the subject line “Privacy” if you would like to do either of the following: (A) view, verify, change, or update your personal information; or (B) make general inquiries regarding the information we collect.
9. What safeguards do we use to protect the information we collect?
All records containing private information are kept strictly confidential and stored on premises or equipment only accessible to authorized Phenomenex personnel. Such personnel have only limited access to customers’ information. All servers containing private information are protected by industry-standard firewalls and security measures to prevent unauthorized access.
10. What are you agreeing to when you use our Sites?
By using our Web Sites, you acknowledge that you have read and agree to the terms of this Policy. If you do not agree to these terms, please do not use our Sites.
11. How are you notified of changes to this Policy?
We reserve the right to make changes to this Policy at any time, so please review it frequently. If we make any changes, we will update the revision date of the Policy shown at the top of the page. Please check back periodically to ensure that you are aware of these changes. Your inaction or continued use of our Sites after these changes are posted will signify your acceptance of the new or revised Policy. If we make a material change to this Policy, we will notify you by posting a prominent notice about the change on our Sites or in this Policy and, if necessary or appropriate, providing you with certain choices before any such change goes into effect.