Be-Happy Guarantee

Your happiness is our mission. Take 45 days to try our products. If you are not happy, we’ll make it right.

To qualify under the Policy, the requirements are as follows:

• Customer must provide written notice within 45 days from point of shipment of product.

• Customer’s sole and exclusive remedy (and Phenomenex’s sole and exclusive liability) for an Eligible Policy claim is limited to repair, replacement or refund at the sole option of Phenomenex.

• Products will not be eligible under the Policy without a prior Return Authorization by Phenomenex.

• Products will not be eligible under the Policy in the following situations:

  • Removal of column end-fittings
  • Physical damage to the column due to misuse, abuse, or mishap, including mechanical shock
  • Chemical damage to the packing material due to operation at incorrect chemical conditions, temperatures, or pressures
  • Failure due to high backpressures caused by improper solvent or sample filtration practices causing particulate build-up or precipitation or sample fouling in the column or end-fitting

• If, for any reason, it is necessary to return Products to Phenomenex, contact your Technical Representative for forwarding instructions. This procedure will prevent delays and enable us to resolve the situation to your satisfaction. Phenomenex is not liable for goods returned without authorization. Returns must be sent through a traceable carrier.

• Bulk, Consignment, Custom ordered products are final sale and not eligible under this Policy.

• Please note, Phenomenex reserves the right to refuse or limit quantities to anyone it believes may be purchasing items for resale. Sales to anyone Phenomenex believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.